Customer Service Free Articles - Page 5 of 10
Darryl Rosen
The Importance of a Customer-Focused Vision
It takes commitment and an obsession about customers to win business. Over the years, my experiences have taught me that it is simple to create a customer-focused culture, but it certainly isn't easy. If a company gets it right, however, the customers and profits will be easy to attract and keep. [Read More]
Darryl Rosen
Little and Big Commitments
People who do not keep little commitments don't keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit. [Read More]
Darryl Rosen
The Power of Delighting a Customer
A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy! [Read More]
Laurie Weiss
Customer Service: A Little Means A Lot
How a single employee can ruin a company's reputation. [Read More]
Josh Stone
Humor in Customer Service and How It Can Help Your Business
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service? And that's exactly why this works: Everybody thinks just like the above paragraph. Because everybody thinks that way, nobody uses humor to ease a customer transaction. [Read More]
Amy Nutt
Building a Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. [Read More]
Josh Stone
How to Identify With a Customer in Your Business Industry
No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry. Nearly half the jobs held at any given time are service positions. It's the way our economy works. The vital function of helping customers get the service and goods they want is pretty much everything that keeps the wheels going round. [Read More]
Josh Stone
How to Deal with a Hostile Customer
Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and those who seem to just seem to have a personal problem. [Read More]
Adrian Adams
Simple Tips For Pleasing Your Customers
The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends. [Read More]
Fred Hueston
What Ever Happen To Customer Service
how improving customer service can grow your business [Read More]
Robert Howard
Loyalty Shouldn't Be Your Customer's Problem
As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer. [Read More]
Helmut Flasch
Promise a Rose Garden and Your Business Will Fail
I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away. [Read More]
Obinna Heche
Choosing To Outsource Work Overloads
Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work. [Read More]
Amy Nutt
Customer and Employee Loyalty: How Do You Rate?
The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty. [Read More]
Amy Nutt
Creating Customer Service Excellence
In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go. [Read More]