Customer Service Free Articles - Page 6 of 10
Kris Koonar
10 Reasons to Implement a Customer Service Program
Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business. [Read More]
Tony Jacowski
Enhancing VOC Data Collection To Jump Start Six Sigma Projects
Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC). [Read More]
Ray La Foy
Enhance Customer Service with Call Center Outsourcing
There are also plenty of skilled workers in developing countries with limited employment options. [Read More]
Nick Wood
Refunds and Warranty Claims for Internet Businesses
It is all very well, just fantastic in fact, to have a steadily growing sales portfolio, achieved through your website. How are you travelling in the way you deal with returns? Are you achieving the balance between a robust and sustainable system, and a nightmare for your customers that will see them abandoning you in droves? [Read More]
Melih Oztalay
Customer Value Propositions In Business Markets
'Customer value proposition' has become one of the most widely used terms in business markets in recent years. Yet our management-practice research reveals that there is no agreement as to what constitutes a customer value proposition - or what makes one persuasive. [Read More]
Jason Tarasi
5 Quick And Easy Steps For Dealing With Nasty Customers
How To Deal With Nasty Customers And Not Stoop To Their Level [Read More]
Josh Jarman
How To Build 100 Plus Positive Ebay Feedback In Only 24 Hours
I will show you the quickest and most efficient way to build up your ebay feedback. This works, because that is exactly the way I built up my feedback. [Read More]
Pj Germain
Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Servi
No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities. [Read More]
Kevin Sinclair
How To Deal With A Difficult Customer
Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer's complaint the right way, you can turn the situation around and even turn that person into a loyal customer. Here are some tips to help you when faced with a difficult customer. [Read More]
Kevin Sinclair
How to Stay in Your Customer's Mind
Imagine the following scenario: six months ago you paid someone to come and do your gardening. You'd like to use them again but you can't remember their name and have lost their business card. You end up going to another gardener, which means that the first gardener has probably lost a customer for life. [Read More]
Kevin Sinclair
Why Provide Good Customer Service
If there are no customers, then there is no business. If there is no business then you do not have a job. It does not even matter if yours is not a customer-facing job. Customers are needed. [Read More]
Pj Germain
Staying In Top Condition to Serve Customers with Excellence
The essence of excellent customer service is going beyond the expected. Here is some information to help you stay proactive. [Read More]
Tony Jacowski
Customer-Supplier Relationships For Lean Six Sigma
In their zeal to garner more business, many suppliers accept customer mistakes as part of the job and go about dealing with them in their own way, which results in additional costs to both. Lean Six Sigma can be used to help to alleviate this problem. [Read More]
Tony Jacowski
Six Sigma And The Customer
With all the talk on processes and projects, it is easy to forget that Six Sigma focuses on the end result: the customer. Here's how to put the focus back on the customer in your pursuit of Six Sigma implementation. [Read More]
Pj Germain
Customer Loyalty - Our Choice to Create
What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty. [Read More]